Support

We typically respond within 24 hours ยท support@breakfreeai.app

๐Ÿ†˜ In a mental health crisis?

If you or someone you know is in immediate danger, please call your local emergency services.

India: iCall โ€” 9152987821  ยท  Vandrevala Foundation โ€” 1860-2662-345 (24/7)

USA: 988 Suicide & Crisis Lifeline โ€” call or text 988

UK: Samaritans โ€” 116 123 (free, 24/7)

BreakFree AI is not a crisis service. Please reach out to professional services in an emergency.

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Email Support

Questions, bug reports, account issues

Email Us
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Privacy Requests

Data deletion, export, or privacy questions

Contact Privacy

Frequently Asked Questions

How do I cancel my subscription?
iPhone: Open Settings app โ†’ tap your name โ†’ Subscriptions โ†’ BreakFree AI โ†’ Cancel Subscription.
Android: Open Google Play Store โ†’ tap your profile icon โ†’ Payments & subscriptions โ†’ Subscriptions โ†’ BreakFree AI โ†’ Cancel.
Cancellation takes effect at the end of your current billing period. You keep Pro access until then.
How do I restore my subscription after reinstalling?
Open the app โ†’ go to Settings โ†’ tap "Restore Purchases." Sign in with the same Apple ID or Google account you used to subscribe. Your Pro access will be restored instantly.
My streak reset โ€” can I get it back?
If you accidentally reset your streak, go to Settings โ†’ Start Date โ†’ and manually set the date and time back to your original quit date. Your streak will be recalculated automatically.
Can I use BreakFree AI for multiple habits?
Yes โ€” BreakFree Pro includes multi-habit tracking. You can track alcohol, smoking, sugar, gambling, social media, or any custom habit simultaneously, each with their own streak and timer.
How do I delete my account and data?
Go to Settings โ†’ scroll to the bottom โ†’ Delete Account. This permanently deletes all your data including streaks, journal entries, and account information within 30 days. This action cannot be undone. You can also email privacy@breakfreeai.app to request deletion.
Is the AI coach a real person?
No. The AI coach is powered by Anthropic's Claude, an artificial intelligence. It is not a human therapist, counsellor, or medical professional. It provides motivational support only. For professional help, please consult a qualified healthcare provider.
Is my journal private?
Yes. Your journal entries are private and stored securely. We do not read, share, or use your journal entries for marketing. Only you can access your journal. See our Privacy Policy for full details.
Can I get a refund?
Refunds are handled by Apple or Google, not by us directly. For iOS: go to reportaproblem.apple.com. For Android: open Google Play โ†’ tap your profile โ†’ Payments & subscriptions โ†’ Budget & history โ†’ find the charge โ†’ Report a problem.
What currencies are supported?
The money-saved calculator supports 35+ currencies and auto-detects your local currency based on your region. Subscription pricing is shown in your local currency at checkout via Apple or Google billing.